Delete your Targe2 account
You can delete your account at any time, in the app or on the website. The account closes right away, and your data is permanently deleted after 30 days. This page explains exactly what is deleted, what stays with your family and what we are required to keep.
Sign-in, then straight to Profile ▸ Security ▸ Delete my account
How to delete
- Sign in to the app or to targe2.com.
- In your profile, open the Security tab (אבטחה). On the Delete my account card (מחיקת החשבון שלי), tap Delete account.
- Read what is deleted and what stays, tap Continue, type the word מחיקה ("deletion") and tap Delete my account.
The account closes at once. It is signed out of every device and disconnected from WhatsApp, Telegram and Google Calendar. The next screen shows the date on which the data will be deleted.
Special cases
- A child under 13 can't delete their own account. A parent deletes it on the Family screen: View → Edit → Delete account of…
- A family admin deleting a member does it on the same Family screen. The account closes at once and is deleted after 30 days. Until then, the admin can restore it.
- The only admin of a family can't delete just their own account, because no one would be left to manage the family. Either delete the whole family account (Delete family account, at the bottom of the Family screen), or first make another adult an admin (Family → Add → Admin) and then delete your account.
- A personal account ("just me"): deleting the account deletes the whole account and cancels the subscription. To confirm, you type the account name.
- Deleting the whole family account (admins only): after 30 days, all members' data and files are deleted. The PayPal subscription is cancelled the moment you ask, so there are no further charges.
What is deleted
- Your profile and profile photo
- Your conversations with Tagi (web, app, WhatsApp, Telegram) and what Tagi remembers about you
- Your personal data: health data, AI Studio creations, your own school work and the comments you wrote
- Your private notes, reminders, dates and addresses, and events synced from your own Google or Apple calendar
- Your WhatsApp and Telegram links, connected devices, push notifications and the Google Calendar connection. All of these are disconnected immediately.
What stays with your family and passes to a family admin
- What you created for everyone: shopping lists, tasks, events created in the app, recipes, insurance policies, trips and subscriptions (with their documents), and shared notes, reminders, dates and addresses
- Files in the family vault, and school content a parent prepared for a child
What we keep, without your content
| What | Why | How long |
|---|---|---|
| Payment records and tax documents (invoices and receipts) | Required by Israeli tax law | 7 years |
| Security log of sign-in attempts (time, IP address and browser, no content) | Protecting accounts from break-ins | 12 months |
| A record that a phone number already received a free trial. We store a one-way code of the number, not the number itself, and no content. | One free trial per phone number | Kept to prevent repeated free trials |
| When a whole family account is deleted: a record that the family existed and was deleted, with the family name | Internal subscription records | Kept as a record |
| Encrypted backups | Recovery after a failure | Your data leaves them within up to 6 months of deletion |
Can't sign in?
Send us a WhatsApp message from the phone number registered on the account (targe2.com/contact). Say that you want to delete your account and give your family's name in Targe2. A message from that number is how we confirm the account is yours. No access to WhatsApp? Write to support@mail.targe2.com and we'll ask you to verify through the registered number. We let you know once it's deleted. Your data is removed within 30 days at most.
Changed your mind?
You can undo the deletion within 30 days: message us on WhatsApp or write to support@mail.targe2.com. If a family admin deleted your account, they can also restore it from the Family screen. After a restore, you reconnect WhatsApp, Telegram and Google Calendar yourself. After 30 days the deletion is final.
If the whole family account was deleted, we can restore it within 30 days. A cancelled PayPal subscription does not restart by itself.